Return Policy

At B&E Medical, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of receipt for a full refund, provided that they meet the following conditions:

The product should be unused and undamaged.
The product must be returned in its original packaging.
To request a Return Merchandise Authorization Number (RMA), please contact B&E Medical within 30 days of delivery of the product. Once you receive an RMA, the product must be returned within 14 days. Please note that products returned without an RMA will not be credited and will incur a $20/day storage fee.
Certain products are not eligible for returns due to hygiene or safety reasons. These include:

Toilet seat risers
Bath and shower equipment
Wound care
Compression stockings
Cushions and mattresses
Any item that does not have original packaging
Any item on which the seal or packaging has been opened or broken
Additionally, the following products will be charged a 25% restocking fee for returns:

Manual/Power stretchers
Cardiac monitors
Ventilators
Lift chairs
Scooters
Hospital beds
Special order items (if an exemption was given)
If you receive a damaged item, please contact us immediately within 3 days of delivery, and we will replace or refund your money for the damaged item.

If your item is missing parts or needs warranty support, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, B&E Medical will work with you to obtain an appropriate solution.

To make a return, please contact us at 210-731-8390 or email us at CustomerService@bemedsupply.com to request an RMA number. Please include your name, date of purchase, invoice number, and the item you are returning. We will provide a prepaid return label for eligible returns.

Once your return item is received, we will issue a credit to the credit card used for the purchase. If you paid by check or money order, we will issue a refund within 20 days.

We hope that you enjoy your purchase from B&E Medical. If you have any questions or concerns about our return policy, please contact us at the above number or email.