Return Policy

We have a return policy that allows most items to be returned within 7 days of receipt for a full refund, provided that they meet the following conditions:

The product should be new and in resellable condition.
The product must be returned in its original packaging.
SALE items and Special order items are not eligible for returns.
To request a Return Merchandise Authorization Number (RMA), please contact B&E Medical within 7 days of delivery of the product. Once you receive an RMA, the product must be returned within 7 days. Please note that products returned without an RMA will not be credited.

Please be aware that the following products are non-returnable due to hygiene reasons:

Toliet Seat Risers
Bath and Shower Equipment
Wound Care
Compression Stockings
Cushions and Mattresses
Any item that does not have original packaging
Any item on which the seal or packaging has been opened or broken
Additionally, the following products will be charged a 25% restocking fee for returns:

Manual/Power Stretchers
Cardiac Monitors
Ventilators
Lift Chairs
Scooters
Hospital Beds
Special Order Items (if an exemption was given)

 

If you receive a damaged item, please contact us immediately within 3 days of delivery, and we will replace or refund your money for the damaged item.

Please note that all products and items must be shipped prepaid by the customer. Once your return item is received, we will issue a credit to the credit card used for the purchase. If you paid by check or money order, we will issue a check within 20 days.

If you need warranty support or if your item is missing parts, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, B&E Medical will work with you to obtain an appropriate solution.

If you have any questions or concerns about our return policy, please feel free to contact us at 210-731-8390 or email us at CustomerService@bemedsupply.com. To request an RMA number, please include your name, date purchased, invoice number, and the item you are returning.