{"id":4124,"date":"2023-02-15T13:14:20","date_gmt":"2023-02-15T19:14:20","guid":{"rendered":"https:\/\/bemedsupply.com\/?page_id=4124"},"modified":"2025-05-16T14:06:20","modified_gmt":"2025-05-16T19:06:20","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/bemedsupply.com\/?page_id=4124","title":{"rendered":"Return Policy"},"content":{"rendered":"\r\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-none box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:48%;\">\n\t\t\t\t\t\t<div class=\"image-zoom-fade image-cover\" style=\"padding-top:450px;\">\n\t\t\t\t<img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"968\" src=\"https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=1020%2C968&#038;ssl=1\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?w=3976&amp;ssl=1 3976w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=422%2C400&amp;ssl=1 422w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=843%2C800&amp;ssl=1 843w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=768%2C729&amp;ssl=1 768w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=1536%2C1457&amp;ssl=1 1536w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=2048%2C1943&amp;ssl=1 2048w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=1200%2C1138&amp;ssl=1 1200w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?resize=510%2C484&amp;ssl=1 510w, https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?w=3060&amp;ssl=1 3060w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"4128\" data-permalink=\"https:\/\/bemedsupply.com\/?attachment_id=4128\" data-orig-file=\"https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?fit=3976%2C3772&amp;ssl=1\" data-orig-size=\"3976,3772\" data-comments-opened=\"1\" data-image-meta=\"{&quot;credit&quot;:&quot;Tajuddin - stock.adobe.com&quot;,&quot;created_timestamp&quot;:&quot;1637354271&quot;,&quot;title&quot;:&quot;01-25&quot;}\" data-image-title=\"01-25\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/bemedsupply.com\/wp-content\/uploads\/2023\/02\/AdobeStock_474204728-2.jpeg?fit=843%2C800&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t \t<div id=\"text-2924406997\" class=\"text\">\n\t\t\r\n<h3>Endotracheal Tubes<\/h3>\r\n\t\t\n<style>\n#text-2924406997 {\n  font-size: 2rem;\n  line-height: 0.75;\n}\n@media (min-width:550px) {\n  #text-2924406997 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t <a class=\"button white is-small\" >\n\t\t<span>View more<\/span>\n\t<\/a>\n \t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t \t<div id=\"text-3609657160\" class=\"text\">\n\t\t\r\n<h3 class=\"\" data-start=\"203\" data-end=\"238\"><strong data-start=\"207\" data-end=\"238\">Return Policy \u2013 B&amp;E Medical<\/strong><\/h3>\r\n<p class=\"\" data-start=\"240\" data-end=\"445\">At B&amp;E Medical, we want you to be completely satisfied with your purchase. If you are not, most items may be returned within <strong data-start=\"365\" data-end=\"388\">30 days of delivery<\/strong> for a refund, provided the following conditions are met:<\/p>\r\n<hr class=\"\" data-start=\"447\" data-end=\"450\" \/>\r\n<h4 class=\"\" data-start=\"452\" data-end=\"482\">\ud83d\udd04 <strong data-start=\"460\" data-end=\"482\">Return Conditions:<\/strong><\/h4>\r\n<ul data-start=\"483\" data-end=\"859\">\r\n<li class=\"\" data-start=\"483\" data-end=\"556\">\r\n<p class=\"\" data-start=\"485\" data-end=\"556\">Items must be <strong data-start=\"499\" data-end=\"509\">unused<\/strong>, <strong data-start=\"511\" data-end=\"524\">undamaged<\/strong>, and in <strong data-start=\"533\" data-end=\"555\">original packaging<\/strong>.<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"557\" data-end=\"761\">\r\n<p class=\"\" data-start=\"559\" data-end=\"631\">All returns require a <strong data-start=\"581\" data-end=\"623\">Return Merchandise Authorization (RMA)<\/strong> number.<\/p>\r\n<ul data-start=\"634\" data-end=\"761\">\r\n<li class=\"\" data-start=\"634\" data-end=\"696\">\r\n<p class=\"\" data-start=\"636\" data-end=\"696\">Contact us within <strong data-start=\"654\" data-end=\"677\">30 days of delivery<\/strong> to request an RMA.<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"699\" data-end=\"761\">\r\n<p class=\"\" data-start=\"701\" data-end=\"761\">Once approved, the item must be returned within <strong data-start=\"749\" data-end=\"760\">14 days<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li class=\"\" data-start=\"762\" data-end=\"859\">\r\n<p class=\"\" data-start=\"764\" data-end=\"859\">Items returned <strong data-start=\"779\" data-end=\"797\">without an RMA<\/strong> will not be credited and may incur a <strong data-start=\"835\" data-end=\"858\">$20\/day storage fee<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr class=\"\" data-start=\"861\" data-end=\"864\" \/>\r\n<h4 class=\"\" data-start=\"866\" data-end=\"935\">\ud83d\udeab <strong data-start=\"874\" data-end=\"935\">Non-Returnable Items (Due to Hygiene or Safety Concerns):<\/strong><\/h4>\r\n<ul data-start=\"936\" data-end=\"1159\">\r\n<li class=\"\" data-start=\"936\" data-end=\"958\">\r\n<p class=\"\" data-start=\"938\" data-end=\"958\">Toilet seat risers<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"959\" data-end=\"988\">\r\n<p class=\"\" data-start=\"961\" data-end=\"988\">Bath and shower equipment<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"989\" data-end=\"1012\">\r\n<p class=\"\" data-start=\"991\" data-end=\"1012\">Wound care products<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1013\" data-end=\"1038\">\r\n<p class=\"\" data-start=\"1015\" data-end=\"1038\">Compression stockings<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1039\" data-end=\"1066\">\r\n<p class=\"\" data-start=\"1041\" data-end=\"1066\">Cushions and mattresses<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1067\" data-end=\"1103\">\r\n<p class=\"\" data-start=\"1069\" data-end=\"1103\">Items without original packaging<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1104\" data-end=\"1141\">\r\n<p class=\"\" data-start=\"1106\" data-end=\"1141\">Items with opened or broken seals<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1142\" data-end=\"1159\">\r\n<p class=\"\" data-start=\"1144\" data-end=\"1159\">Pharmaceuticals<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr class=\"\" data-start=\"1161\" data-end=\"1164\" \/>\r\n<h4 class=\"\" data-start=\"1166\" data-end=\"1208\">\ud83d\udcb8 <strong data-start=\"1174\" data-end=\"1208\">Restocking Fee and Deductions:<\/strong><\/h4>\r\n<ul data-start=\"1209\" data-end=\"1550\">\r\n<li class=\"\" data-start=\"1209\" data-end=\"1268\">\r\n<p class=\"\" data-start=\"1211\" data-end=\"1268\">Approved returns are subject to a <strong data-start=\"1245\" data-end=\"1267\">25% restocking fee<\/strong>.<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1269\" data-end=\"1403\">\r\n<p class=\"\" data-start=\"1271\" data-end=\"1302\">Refunds may also be reduced by:<\/p>\r\n<ul data-start=\"1305\" data-end=\"1403\">\r\n<li class=\"\" data-start=\"1305\" data-end=\"1362\">\r\n<p class=\"\" data-start=\"1307\" data-end=\"1362\">The <strong data-start=\"1311\" data-end=\"1355\">cost of shipping to and from B&amp;E Medical<\/strong>, and<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"1365\" data-end=\"1403\">\r\n<p class=\"\" data-start=\"1367\" data-end=\"1403\"><strong data-start=\"1367\" data-end=\"1381\">Any damage<\/strong> to the returned item.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li class=\"\" data-start=\"1404\" data-end=\"1550\">\r\n<p class=\"\" data-start=\"1406\" data-end=\"1550\">Exceptions apply for returns due to <strong data-start=\"1442\" data-end=\"1466\">manufacturer defects<\/strong> or <strong data-start=\"1470\" data-end=\"1489\">shipping errors<\/strong>, which must be reported within <strong data-start=\"1521\" data-end=\"1549\">30 days of the ship date<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr class=\"\" data-start=\"1552\" data-end=\"1555\" \/>\r\n<h4 class=\"\" data-start=\"1557\" data-end=\"1583\">\ud83d\udce6 <strong data-start=\"1565\" data-end=\"1583\">Damaged Items:<\/strong><\/h4>\r\n<p class=\"\" data-start=\"1584\" data-end=\"1702\">If your order arrives damaged, please contact us within <strong data-start=\"1640\" data-end=\"1662\">3 days of delivery<\/strong>. We will issue a replacement or refund.<\/p>\r\n<hr class=\"\" data-start=\"1704\" data-end=\"1707\" \/>\r\n<h4 class=\"\" data-start=\"1709\" data-end=\"1756\">\ud83d\udee0\ufe0f <strong data-start=\"1718\" data-end=\"1756\">Missing Parts or Warranty Support:<\/strong><\/h4>\r\n<p class=\"\" data-start=\"1757\" data-end=\"1950\">For warranty issues or missing parts, please contact the <strong data-start=\"1814\" data-end=\"1860\">manufacturer\u2019s warranty service department<\/strong> first. If your issue is not resolved, B&amp;E Medical will help find an appropriate solution.<\/p>\r\n<hr class=\"\" data-start=\"1952\" data-end=\"1955\" \/>\r\n<h4 class=\"\" data-start=\"1957\" data-end=\"1984\">\ud83d\udcec <strong data-start=\"1965\" data-end=\"1984\">Return Process:<\/strong><\/h4>\r\n<p class=\"\" data-start=\"1985\" data-end=\"2018\">To start a return, contact us at:<\/p>\r\n<p class=\"\" data-start=\"2020\" data-end=\"2088\"><strong data-start=\"2020\" data-end=\"2030\">Phone:<\/strong> 210-731-8390<br data-start=\"2043\" data-end=\"2046\" \/><strong data-start=\"2046\" data-end=\"2056\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2057\" data-end=\"2088\">CustomerService@bemedsupply.com<\/a><\/p>\r\n<p class=\"\" data-start=\"2090\" data-end=\"2105\">Please include:<\/p>\r\n<ul data-start=\"2106\" data-end=\"2202\">\r\n<li class=\"\" data-start=\"2106\" data-end=\"2121\">\r\n<p class=\"\" data-start=\"2108\" data-end=\"2121\">Your <strong data-start=\"2113\" data-end=\"2121\">name<\/strong><\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"2122\" data-end=\"2144\">\r\n<p class=\"\" data-start=\"2124\" data-end=\"2144\"><strong data-start=\"2124\" data-end=\"2144\">Date of purchase<\/strong><\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"2145\" data-end=\"2165\">\r\n<p class=\"\" data-start=\"2147\" data-end=\"2165\"><strong data-start=\"2147\" data-end=\"2165\">Invoice number<\/strong><\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"2166\" data-end=\"2202\">\r\n<p class=\"\" data-start=\"2168\" data-end=\"2202\">The <strong data-start=\"2172\" data-end=\"2183\">item(s)<\/strong> you wish to return<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"\" data-start=\"2204\" data-end=\"2258\">If eligible, we\u2019ll provide a <strong data-start=\"2233\" data-end=\"2257\">prepaid return label<\/strong>.<\/p>\r\n<hr class=\"\" data-start=\"2260\" data-end=\"2263\" \/>\r\n<h4 class=\"\" data-start=\"2265\" data-end=\"2293\">\ud83d\udcb3 <strong data-start=\"2273\" data-end=\"2293\">Refund Timeline:<\/strong><\/h4>\r\n<ul data-start=\"2294\" data-end=\"2482\">\r\n<li class=\"\" data-start=\"2294\" data-end=\"2365\">\r\n<p class=\"\" data-start=\"2296\" data-end=\"2365\">Refunds for credit card payments will be issued to the original card.<\/p>\r\n<\/li>\r\n<li class=\"\" data-start=\"2366\" data-end=\"2482\">\r\n<p class=\"\" data-start=\"2368\" data-end=\"2482\">Payments made by check or money order will be refunded by check within <strong data-start=\"2439\" data-end=\"2450\">20 days<\/strong> of receiving the returned item.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr class=\"\" data-start=\"2484\" data-end=\"2487\" \/>\r\n<p class=\"\" data-start=\"2489\" data-end=\"2577\">If you have any questions about our return policy, please reach out. We&#8217;re here to help.<\/p>\r\n\t\t\n<style>\n#text-3609657160 {\n  color: rgb(0,0,0);\n}\n#text-3609657160 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":164779884,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-4124","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - B&amp;E Medical Supply and Equipment, LLC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bemedsupply.com\/?page_id=4124\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - 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